If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges or Refunds, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that are lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: My Envy Shop will not be held liable for any loss or miss-route parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
international customer must provide a phone number.
If you have other concerns, please contact our Customer Service via email firstname.lastname@example.org.
Can I cancel my order(s)? No. All our sales are final.
We do not accept cancellation of orders because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement. My Envy Shop reserves the right to refuse any replacement if it does not meet the above criteria.
Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website My Envy Shop.
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